Pilot Uniform Belts Program
Combining premium packaging with proactive support to safeguard client satisfaction
Overview
U.S. Airline
1,500 Pilot Uniform Belts
20+ Years
A leading U.S. airline (our client) placed a 1,500 uniform belts order with BomCrewMall. To preserve the belts’ shape and quality, we chose a premium packing method, shipping belts straight along their full length (not folded), and paid higher freight costs to ensure a flawless delivery.
The Challenge
Despite our precautions, FedEx Freight delivered 3 crates (out of total 25 crates) completely damaged and ripped apart. While the belts were individually packed and intact, the airline’s (clients)warehouse initially received them as if they were strewn all over the dock. Concern grew over possible missing or damaged units.
Solution & Results
Immediately informed the client: “Any loss or damage will be replaced at once, no worries.”
Awaited the warehouse count with confidence, prepared to replace any shortfall.
Demonstrated proactive communication, transparency, and readiness to resolve.
The final count confirmed that all belts were received in good condition.
No replacements were needed, but the airline valued our swift assurance and commitment to stand by the shipment.
Trust was reinforced, not just in product quality, but in BomCrewMall’s after-sales responsibility and accountability.
